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Crisis Referral has an extensive event log for walk-ins, calls, or interagency referrals, allowing for multiple entry records, including
- Event length recorded for log and related records with easy scrolling for selection of caller type
- A quick-set button for new call records
- Client CASE records that can be applied to services over the counter, on the phone or between different parts of the same agency.
Agencies can track and capture:
- Client referrals by source
- Standard data for generating reports for funding sources and/or government contract compliance
- Critical issues impacting program-specific funding requirements
- Information to help maintain data on referral source availability.
- Trends in client populations and referrals
- Geographic service needs, and
- Demographic information.
The client profile screen provides access to basic information, with multiple profile data fields, such as
- Referral services which can be associated with each client and created based on specific referral types
- Special needs (recorded in an easy-to-use pop-up menu with editable fields)
- Client placement dates and length of stay for multiple service providers
- Files loaned to other providers
- Multiple placements for frequently-referred clients
The Crisis Referral application also allows tracking of special child-care needs, such as
- Emergency child-care placement services
- Physical/emotional condition (checklist), and
- Additional situation description information
Child sign in/out data fields and comment areas are also included.
Reports
Crisis Referral reporting is in a quick-access window allowing selection of several pre-designed reports. A special "quick forms" section also reports:
- Behavior tracking
- Placement follow-up
- Parent satisfaction questionnaire (for phone interviews)
- Clinical worker intake follow up, and
- Childcare provider placement follow up forms.
Administrative controls allow editing categories to personalize the data fields, with more than a dozen editable data tables to make specific changes and include agency-specific language.
An on-line tutorial is available with hyperlinks to subjects in a web-based format, providing quick, on-site training with a graphic interface.
Easy to use help files answer most questions, and can be printed out for future reference
An extensive user guide is on the CD-ROM and included with each license purchased.
Crisis Referral aids agencies in capturing trends across both time and service types. Client Profile information is mapped to events and provides demographic-based information for review and study. Multiple reports can be generated to help in management intervention strategies.
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